Refund Policy

Effective Date: January 12, 2026

The Human Hours values transparency and fairness in all transactions.

 

1. Digital & Online Services

Due to the nature of online and digital services, refunds are not guaranteed once a service has been delivered or accessed, unless otherwise stated in writing.

 

2. Refund Eligibility

Refunds may be considered if:

• A service was not delivered as agreed

• A technical error resulted in duplicate payment

• Required by Canadian consumer protection laws

 

3. Non-Refundable Items

The following are generally non-refundable:

• Completed services

• Digital products or downloads once accessed

• Services where work has already begun

 

4. Requesting a Refund

Refund requests must be submitted in writing within 7 days of purchase to: info@thehumanhours.ca

Please include your name, order details, and reason for the request.

 

5. Processing

Approved refunds will be processed using the original payment method within a reasonable timeframe.